[vc_row row_content_width=”grid”][vc_column][eltdf_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][eltdf_elements_holder_item item_padding=”0 32% 0 0″ item_padding_680=”0 5% 0 0″ item_padding_1025_1366=”0 25% 0 0″ item_padding_769_1024=”0 19% 0 0″ item_padding_681_768=”0 8% 0 0″ item_padding_481_680=”0 10% 0 0″ item_padding_480=”0 10% 0 0″][eltdf_section_title type=”standard” position=”left” title_tag=”h2″ disable_break_words=”no” title=”Spedizione & Consegna” title_color=”#000000″ subtitle=”FAQ”][/eltdf_elements_holder_item][/eltdf_elements_holder][vc_empty_space height=”30px”][eltdf_accordion style=”toggle” layout=”simple”][eltdf_accordion_tab title_tag=”h4″ title=”TEMPI & MODALITÀ DI SPEDIZIONE”][vc_column_text]Once the order is received, the processing time takes from 24 to 48 hours on subsequent working days.

Once prepared, your order will be shipped via our courier and you will be notified by e-mail of the shipment.

The courier delivers orders in 2-4 working days, from Monday to Friday based on the delivery location.

The tracking will be sent directly via email when the order is processed to allow you to verify its status.

During periods of sales or promotions, processing and shipping times may be longer than expected.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title_tag=”h4″ title=”IL MIO ORDINE NON È ANCORA ARRIVATO”][vc_column_text]The expected delivery date has already passed but your order has not yet arrived?

Before contacting us make sure you have:

• Track the progress of your package using the link that was sent to you with the shipment confirmation email;
• Log in and check that the delivery address and your contact information are correct. In particular, make sure that the name on the intercom (if different from yours) is shown on the delivery address;
• Checked if the courier has left a notice of passage. Your order may be at the courier’s warehouse ready to be picked up or the courier may be waiting to be contacted to reorganize the delivery;
• Asked your neighbors if they have picked up the package on your behalf;

If you still have not found your package, contact our Customer Service.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”IL MIO ORDINE È GIÀ STATO SPEDITO?”][vc_column_text]If the status of your order is “in progress” it means that we are still preparing your items for shipping.

All orders are sent with a traceable shipping service and, once the shipment is complete, we will send you a confirmation email containing the link to track the progress of your package.

Furthermore, you can track your orders by accessing the “My Account” section. Once logged in, click on “My Orders” and then on “Track Order” to access the tracking page.

If the delivery date has already passed and you have not yet received your package, contact us by clicking here.[/vc_column_text][/eltdf_accordion_tab][/eltdf_accordion][/vc_column][/vc_row][vc_row row_content_width=”grid”][vc_column][vc_empty_space height=”75px”][eltdf_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][eltdf_elements_holder_item item_padding=”0 32% 0 0″ item_padding_680=”0 5% 0 0″ item_padding_1025_1366=”0 25% 0 0″ item_padding_769_1024=”0 19% 0 0″ item_padding_681_768=”0 8% 0 0″ item_padding_481_680=”0 10% 0 0″ item_padding_480=”0 10% 0 0″][eltdf_section_title type=”standard” position=”left” title_tag=”h2″ disable_break_words=”no” title=”Resi & Cambi” title_color=”#000000″][/eltdf_elements_holder_item][/eltdf_elements_holder][vc_empty_space height=”30px”][eltdf_accordion style=”toggle” layout=”simple”][eltdf_accordion_tab title=”COME POSSO RESTITUIRE UN PRODOTTO?”][vc_column_text]You have 14 calendar days from when you receive your order to be able to return it. Return costs are charged to the customer.

You can return products using the postal service you prefer. We recommend that you use a delivery service that ensures the value of the goods shipped and gives you proof of delivery.

We remind you that if the package is lost during the journey or does not reach the specified destination, the responsibility remains with you and we will not be able to proceed with the refund.

The address to send to is:

Rome is More C/O Venosi
Viale della Tecnica, 150
00144 Rome (RM)
Italy

For more information please consult the ‘Returns & Shipping’ section.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”TEMPI DI ELABORAZIONE RIMBORSO”][vc_column_text]It can take up to 12 working days (weekends and any holidays excluded) for the return to be processed.

We will send you an e-mail as soon as the products have been verified and the refund credited.

All refunds are automatically credited to the card used to make the purchase transaction or to the corresponding PayPal account.

Returned products must be in the original condition in which you received them, including labels and packaging. Products that do not meet these conditions will be returned to the sender at your own cost.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”POSSO EFFETTUARE UN CAMBIO?”][vc_column_text]At the moment we do not have the possibility to manage the changes.

To change an item, you will need to carry out the return procedure and place a new order with the item of the desired size or color.[/vc_column_text][/eltdf_accordion_tab][/eltdf_accordion][/vc_column][/vc_row][vc_row row_content_width=”grid”][vc_column][vc_empty_space height=”75px”][eltdf_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][eltdf_elements_holder_item item_padding=”0 32% 0 0″ item_padding_680=”0 5% 0 0″ item_padding_1025_1366=”0 25% 0 0″ item_padding_769_1024=”0 19% 0 0″ item_padding_681_768=”0 8% 0 0″ item_padding_481_680=”0 10% 0 0″ item_padding_480=”0 10% 0 0″][eltdf_section_title type=”standard” position=”left” title_tag=”h2″ disable_break_words=”no” title=”Problemi con il tuo ordine” title_color=”#000000″][/eltdf_elements_holder_item][/eltdf_elements_holder][vc_empty_space height=”30px”][eltdf_accordion style=”toggle” layout=”simple”][eltdf_accordion_tab title=”È POSSIBILE MODIFICARE UN ORDINE?”][vc_column_text]You can only modify your order if the modification in question concerns a change in size or an increase in the quantity of the products purchased.

You have 24 hours from your confirmation to be able to modify it and you can do it by clicking here, but we cannot guarantee that it will be possible if the order has already been worked.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”HO RICEVUTO UN PRODOTTO SBAGLIATO”][vc_column_text]If you have received a wrong product, we apologize for the inconvenience.

You can contact us here and we will solve the problem.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”È POSSIBILE CANCELLARE UN ORDINE?”][vc_column_text]It is not possible to cancel your order as we prepare the goods immediately after your confirmation via the website.

If you change your mind, you can return the items after receiving them. For more information see the Returns & Shipment section.[/vc_column_text][/eltdf_accordion_tab][/eltdf_accordion][/vc_column][/vc_row][vc_row row_content_width=”grid”][vc_column][vc_empty_space height=”75px”][eltdf_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][eltdf_elements_holder_item item_padding=”0 32% 0 0″ item_padding_680=”0 5% 0 0″ item_padding_1025_1366=”0 25% 0 0″ item_padding_769_1024=”0 19% 0 0″ item_padding_681_768=”0 8% 0 0″ item_padding_481_680=”0 10% 0 0″ item_padding_480=”0 10% 0 0″][eltdf_section_title type=”standard” position=”left” title_tag=”h2″ disable_break_words=”no” title=”Pagamento, promozioni e buoni regalo” title_color=”#000000″][/eltdf_elements_holder_item][/eltdf_elements_holder][vc_empty_space height=”30px”][eltdf_accordion style=”toggle” layout=”simple”][eltdf_accordion_tab title=”QUALI METODI DI PAGAMENTO POSSO UTILIZZARE?”][vc_column_text]For greater protection of the customer and his purchase, all payments are handled through third parties specialized in transaction management and can be made through:

– ACCOUNT PAYPAL
– CREDIT CARD

PayPal: Once you have chosen PayPal, you will be redirected to the page where you will need to enter your PayPal account login information.

Credit Card: Payments are protected by SSL certificate through the Stripe payment gateway.
[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”HO RICEVUTO UN CODICE PROMOZIONALE. COME POSSO UTILIZZARLO?”][vc_column_text]On the ‘Shopping Cart’ page you will find a special space at the bottom left to enter the discount code to apply to your order.[/vc_column_text][/eltdf_accordion_tab][eltdf_accordion_tab title=”E SICURO PAGARE CON LA CARTA?”][vc_column_text]We use industry standard SSL (Secure Sockets Layer) technology, which allows the encryption of potentially confidential information, such as your name and address, and other important confidential information, such as credit card details. The information exchanged between your computer and our website cannot be read or copied, in case they are intercepted by someone.

This technology includes the following features:

Authentication: assures your browser that data is sent to the right server, and that this server is secure
Encryption: the data is encrypted so that it can only be read by the secure server.
[/vc_column_text][/eltdf_accordion_tab][/eltdf_accordion][vc_empty_space height=”75px”][/vc_column][/vc_row]